For a recent cruise of the western Caribbean, I booked Norwegian Cruise Lines’ The Haven on the Norwegian Joy as a last minute substitute for a cancelled European trip. NCL’s upscale “ship within a ship” concept in The Haven aims for a more exclusive cruise experience, with pricing to match. Although I had previously cruised in many NCL ships, including The Joy, I had never before tried The Haven because of the cost. But with fewer people traveling and The Joy being one of NCL’s mid-sized ships, the stateroom price was the lowest I’d seen for The Haven. I jumped on it.
Luxury — and pricing — of The Haven depends highly on the individual ship. The smallest and oldest ships in Norwegian’s fleet don’t offer all the perks while the largest and newest ones go all out. Probably because the Joy fits somewhere in the middle, some aspects of my experience disappointed me while others met, or even exceeded, my expectations.
Because each ship has a different lay-out, décor, and staff, this review refers only to the Norwegian Joy.
Our three days in Amsterdam, the Netherlands became a whirlwind tour, mostly because, in truth, we had only two-and-a-half days. Plus, we cheated a bit by taking a tour outside of the city. No matter. Our jam-packed itinerary gave us plenty to do and see. I’m amazed by how much we managed to fit into a short period of time.
Best museum: the Rijksmuseum
Best restaurant for foodies: Rijks
Most surprising: the speed and danger of the cyclists whirring down the streets
In early May, I took an Alaska cruise on the Norwegian Joy. My husband and I weren’t always cruise people. But when we decided several years ago to give it a try, we chose Norwegian Cruise Lines most because of its “freestyle dining.” We’ve been hooked ever since.
Most Memorable: whale watching; cruising Glacier Bay
Best Food: Le Bistro on the Joy
Most Surprising: We expected Juneau to be more of a city than it was.
Most Disappointing: The foggy/rainy weather often obscured the views.
We decided on an Alaska cruise on the Norwegian Joy because the price seemed reasonable and the incentives were right. Unbeknowst to us, we had booked not only the first week of the season, but also the inaugural sailing of the Joy after a massive renovation. Many passengers chose the cruise specifically to experience the ship as a (sort of) brand new addition to NCL’s fleet.
We tend to cruise for the excursions. Other people cruise to cruise. Norwegian makes it easy for both types of travelers.
The Joy’s itinerary doesn’t always include Glacier Bay, and that was a must for me. The ship cruised round-trip from Seattle, stopping in Juneau, Skagway, Ketchikan, and an evening in Victoria, BC to satisfy foreign port regulations.
Although technically not a port-of-call, the day spent cruising through Glacier Bay is an all-day affair, with national park rangers providing lectures and commentary in public areas and on the TV.
The Ship: Joy, Indeed
We absolutely loved the Joy. The Observation Lounge, two-stories of glass viewing at the bow with small seating niches extending to the forward stairs, surprised us since we had not experienced anything similar on other ships.
You have to fight to get seats in this area, particular when the ship enters Glacier Bay. Most of the best seats were taken by 5 am that day, although I found a window seat in one of the niches by arriving a few minutes before 6 am. Good thing I was still on East Coast time!
The Observation Lounge has its own bar, plus three continental breakfast/snack areas. One of the ship’s Starbucks is located adjacent to the bar, although you can get regular coffee at one of the two longer food areas. On Glacier Bay and at-sea days, the crew sets up Irish coffee carts.
But the Observation Lounge isn’t the only attractive area in the ship. Our mini-suite with balcony was comfortable and even roomy, although storage was reduced from some of the other Norwegian ships we had experienced.
We loved the District Brew House, with its draft and bottled beer as well as cocktails, not so much for the drinks but for the bright and modern atmosphere. With its rugged, wood-and-glass décor, we felt as though we had left the ship for another space.
Having cruised before only in the Caribbean, the arrival and departure schedules of this cruise took getting used to. We docked in Juneau at about 2:00 pm. Our first excursion departed at 3 pm and was expected to last until 8:30 pm. Like everything else on this cruise, we arrived back at the ship late, after the all-aboard time. Fortunately, if you book excursions through the cruise line, they guarantee that they won’t leave port without you.
We chose the Mendenhall Glacier and whale-watching combination excursion, hoping to get as much out of the port as we could. On the coach ride to the glacier, we saw a few bald eagles and a black bear, just out of hibernation.
The tour allowed an hour at the Mendenhall Glacier site, although we could have used more time, especially since the line in the women’s restroom was 15 minutes long. We were able to walk down to the edge of the lake, photograph the glacier, walk up to another viewing point — but couldn’t explore the visitor’s center in addition to that.
Also in the Juneau area . . . .
From the glacier, our coach bus took us to our whale watching tour on a relatively large, heated boat with an open top deck for viewing. As with many of our stops in Alaska, it was in the 40s and drizzling, but that didn’t stop us from climbing upstairs to witness from above the pod of orcas right next to the boat. We also saw several humpbacks, including a mother and her male calf.
Skagway looks like a typical gold rush town with its boxy wooden buildings, albeit it now occupied with jewelry stores and souvenir shops.
We chose to ride the White Pass & Yukon Route Railway one way to the top and then to take a coach to a suspension bridge, then through the Yukon Territory back to the ship.
Thanks to the entertaining commentary, the train ride helped us understand the history and the geography of the area. While the weather obscured more than we would have liked, the ride offered some memorable views, including the sight of the train’s engine passing through tunnel ahead. If you do this and plan to go only one way, choose the left side for better views.
And into Canada . . . .
Crossing into Canada at the top end of the ride, the skies turned miraculously blue, with white-capped mountains in the distance.
I expected more of the suspension bridge — I had thought we would take a short hike to it when it was more or less a roadside attraction — but the stop was worthwhile regardless, with gorgeous views of the river below and the white-capped mountains beyond. The ride through the Yukon Territory was socked in by fog, thus obscuring what we had expected to see. We did see another black bear walking alongside the road.
We secured seats by 6 am on the port side of the Observation Lounge. Starboard would have been better; however, we had our window seats. With Irish coffee in hand, we delighted in sailing past frolicking sea lions and mountain goats on the way to the glaciers at the head of the bay.
Yes, the day was cold, foggy, and drizzling. Everyone feared that we wouldn’t be able to see the glaciers. True to the park ranger’s word, we shouldn’t have worried. Still, we missed a lot of the supposedly spectacular scenery, making me want to return in future later in the season.
I consider cruising Glacier Bay one of the highlights of our trip, equaled only by seeing the pod of orca whales. Even if it’s raining, you have to go outside to get a feel for the bay and to hear the thunder of calving glaciers.
All the literature and cruise excursion materials warned us that we would experience rain in Ketchikan no matter when we visited, since the town measures its annual rain in feet, not inches. Remarkably, the day dawned with brilliantly sunny skies and temperatures that climbed to the low 60s.
We chose the “Rainforest Adventure” excursion that took us by Kodiak boat to an uninhabited island with towering trees and a moss-covered forest floor. Our guide gave us a knowledgeable 1-mile tour of the flora around us. We saw starfish on the island’s rocky shore and a few bald eagles perched on other islands.
Ketchikan was the only town we wished we had had time to explore beyond our excursion. When we had booked, we were supposed to return to town at 12:30 pm. Knowing that we weren’t scheduled to sail until 2:30 pm and that all-aboard times are generally 1 hour before sailing, we figured we’d have an hour. Nope. We were told upon arrival that all-aboard time was 12:45 pm, exactly when we arrived back (late) at the dock. The crew was so disorganized at this port that we had to stand in line for at least 30 minutes to board.
And, Last, the Food Aboard the Joy
Service was shaky throughout the cruise, even in some of the specialty dining restaurants, which we had always loved. In Cagney’s, when we asked for a wines by the glass list, our server said that she didn’t have one. Say what? Other servers, especially in the complimentary dining rooms, seemed perpetually in the weeds. Either that, or the kitchen wasn’t yet up to the task of serving 3000+ people.
We visit the Garden Buffet only if we have to due to time constraints because, well, we aren’t buffet people. Others eat there exclusively because of the variety of selections. If nothing else, the buffet is worth visiting for the macarons, cookies, and ice cream.
We ate most of our breakfasts and lunches at the complimentary Savor or Taste. Although I prefer the chairs in Savor, the two dining rooms are virtually indistinguishable since they serve the same menus. The two dinners that we ate there were good, even if the service was spotty.
Premium Dining Options
Le Bisto, NCL’s French restaurant, was the best dining experience we had, with excellent service, appetizers, entrées, and desserts. The Dover sole was deliciously delicate and pan-fried to a perfect brown without being overcooked. My husband’s filet of beef was better than what he got in Cagney’s. Profiteroles for dessert were out of this world.
Ocean Blue, one of the à la carte restaurant that carries an upcharge even for dining packages, likewise had excellent service, although our surf-and-turf entrées weren’t as good as we had hoped. Our other courses were outstanding. The hamachi ceviche perfectly balanced the bite of lime with the heat of jalapeño. The appetizer may have been the culinary highlight of my trip, even if the meal as a whole didn’t measure up to that at Le Bistro.
My major disappointment was Cagney’s, the cruise line’s signature steak house. We ate there twice. The first time, my rib-eye steak was decent, not great. The second time I ordered a New York strip for a better experience. My husband had no issues with his filets. Really, though, the best part of the meal was the tuna tartare appetizer. Maybe it’s just that we’ve experienced much better steakhouses.
The Verdict is In
I would return for an Alaskan cruise on the Norwegian Joy in a heartbeat. The NCL Bliss is supposedly almost identical, so I’d book that in place of the Joy. The ship is amazing, and the food is good. Excursions tend to be more expensive than in the Caribbean. Based on how late we arrived back at the ship every day, I wouldn’t book a private tour company for less. Norwegian holds the sailing for its own excursions, not for others.